How we use the information you give us – an in depth look at our privacy policy

Privacy Policy

Last modified: February, 2015

There are different ways you can use our services – mainly to search for and share information, or to improve the insulation of your home or office.

When you share information with us, for example by giving us your contact info, we can make our services even better by implementing your comments into our daily operations– to cater to your needs and be able to have our staff pick up what your concerns are within a shorter period of time.

Our Privacy Policy explains:

What information we collect and why we collect it.

How we use that information

Your privacy matters to Northwest Weatherization so whether you are new to our company or a longtime user, please do take the time to get to know our practices – and if you have any questions consult this page.

Information we collect

We collect information to provide better services to all of our users – from figuring out basic stuff like how we can contact you back, to more complex things like the services you’ll find most useful.

We collect information in two ways:

Information you give us. For example, utilizing some of our services require you to share your contact information. When you do, we’ll ask for personal information, like your name, email address, telephone number or credit card. If you want to take full advantage of the Northwest Weatherization experience, we might also ask you to create a review for us on Angie’s List, Yelp, or Facebook.

Information we get from your use of our services. We collect information about the pages that you use and how you use them, like when you go to one page more often than another, visit our website that uses our advertising services, or you view and interact with our ads and content. This information includes:

Device information

When looking at such a privacy policy we collect platform information: whether you are using a desktop or mobile network information including phone number).

Log information

When you use our services or view content provided by Northwest Weatherization, we automatically collect and store certain information in server logs. This includes: details of how you used our service, such as your search queries, telephony log information like your phone number, calling­party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.

Internet protocol address

We rarely look device event information such as crashes, system activity, hardware settings, browser type, browser, language, the date and time of your request, referral URL, and cookies that may uniquely identify your browser or other personal information.

Location information

When you use Northwest Weatherization services, we will collect and process information about your home’s address.

We do not use various technologies to determine your physical location, including IP address, GPS, and other sensors that may, for example, provide Northwest Weatherization with information on nearby devices, Wi­Fi access points and cell towers.

How we use information we collect

We use the information we collect from all of our services to provide, maintain, and improve our current services as well as develop new services. We also use this information to offer you tailored content – like giving you more relevant services i.e. suggest that you replace your carbon monoxide detector if it is too old.  We primarily use the information you give us to deliver you the correct services at the correct time for You.

We may use the name you provide for your Northwest Weatherization Profile across all of the services we offer that require filling a form. In addition, we may replace past addresses associated with your Northwest Weatherization Account so that you are represented consistently across all our services.

If you have Northwest Weatherization Account information, with your permission, we may ask you if we may display photos of your home or other services provided by us.

When you contact Northwest Weatherization, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

We may combine personal information from one service with information, including personal information, from other Northwest Weatherization services – for example to make it easier to share your need to have handyman service work done with Home Heroes. We will not disclose personally identifiable information unless we have your opt ­in consent.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

Northwest Weatherization processes personal information on external servers with Boru. We believe them to be secure.

Transparency

People have different privacy concerns. Our goal is to be clear about what information we collect, so that you know about how it is to be used and that your information is secure.

Information you share

With your consent

We will share personal information with companies, organizations or individuals outside of Northwest Weatherization when we have your consent to do so. We require opt­in consent for the sharing of any sensitive personal information.

For legal reasons we will share personal information with companies, organizations or individuals outside of Northwest Weatherization if we have a goodfaith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

*Meet any applicable law, regulation, legal process or enforceable governmental request.

*Enforce applicable Terms of Service, including investigation of potential violations.

*Detect, prevent, or otherwise address fraud, security or technical issues.

*Protect against harm to the rights, property or safety of Northwest Weatherization, our users or the public as required or permitted by law.

We may share aggregated, non-­personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

If Northwest Weatherization is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Information security

We work hard to protect Northwest Weatherization and our users from unauthorized access to your information or unauthorized alteration, disclosure or destruction of information we hold. In particular:

We encrypt our servers connection using SSH.

We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.

We restrict access to personal information to Northwest Weatherization employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

When this Privacy Policy applies

Our Privacy Policy applies to all of the services offered by Northwest Insulation LLC. and its affiliates, including Home Heroes, and Northwest Weatherization.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include Northwest Weatherization services, or other sites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. We also adhere to several self regulatory frameworks. When we receive formal written complaints, we will work to contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding complaints that we cannot resolve with our users directly.

Changes

Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page and, if we consider the changes significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).

Your privacy is very important to us.
Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

As you browse http://www.northwestinsulation.com/ and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit this page to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)